“Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, act of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.
“Personal Information” means any information relating to the Users which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such Users and includes Sensitive Personal Data (as defined below) of the User.
“Sensitive Personal Data” in relation to a User means personal data or information of a User which consists of information relating to:-
financial information such as bank account or credit card or debit card or other payment instrument details;
physical, physiological and mental health condition;
medical records and history;
any detail relating to the above clauses as provided to the Company for providing service; and
any information received under the above clauses by the Company for processing, or stored or processed under lawful contract or otherwise:
provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in
“Third Party” to any person or entity other than you or us.
All capitalized terms used but not defined herein shall have the meaning as assigned to it under the Terms of Service.
USER PROVIDED INFORMATION
The Company obtains the information you provide when you download, register, or use the application or services or products of the Company (including the Platform). When you register with the Company or use the Platform, you generally provide (a) your name, age, email address, phone number, academic details, residential address and password; (b) information that is typically provided when you contact us for help; (c) information you enter into our system when using the Platform; and (d) bank account or credit card or debit card or other payment instrument details while making payments on the Platform (if applicable). The above mentioned information are necessary for the adequate performance of the contract between you, the educational institution, and the Company and to allow the Company to comply with their legal obligations. Without it, we may not be able to provide you with all the requested services.
INFORMATION YOU CHOOSE TO GIVE COMPANY
You may choose to provide the Company with additional Personal Information in order to obtain a better user experience when using Platform. This additional information will be processed based on your consent.
• Additional Profile Information. You may choose to provide additional information as part of your profile (such as gender, resume, preferred language(s), city, medical details etc.). Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
• Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Platform.
PURPOSES OF COLLECTING, STORING AND USING YOUR PERSONAL DATA AND THE MANNER OF SUCH USAGE
The Company uses, stores, and processes information, including Personal Information, about you to provide, understand, improve, and develop the Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
In order to provide you a safe, efficient, smooth and customized experience and in order to take advantage of certain features available on the Platform, you will be asked to verify the Personal Information obtained by the Company from the educational institution you are associated with or will require you complete an online registration form which will provide us with your Personal Information.
The Company may use your Personal Information, including your Sensitive Personal Data for the purposes mentioned herein below:
(a) Optimization of Customer Service
We will use your contact details to send you a welcome email/short message service (“SMS”) and to communicate with you in response to your inquiries, and to send you announcements related to the Services, for instance, if the Service is temporarily suspended for maintenance. We may also contact you to conduct research about your opinion of the Services or of potential new services that may be offered. We will use your registration information to create and manage your user account. We may deactivate your account if we suspect that you use the Platform to commit fraudulent or illegal acts or if you violate the User Terms.
We may offer email, Platform notifications, SMS, multimedia message service (MMS) or other forms of communication to share information with you about certain promotions or features the Platform may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication when you have registered as a user of the Platform.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve the Platform in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better Platform, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please refer to your web-browser provider or system guide for detailed information on disabling cookies. However, in case you choose to disable the cookies, you may be prevented from taking full advantage of the Platform.
You may exercise any of the rights described in this section before your applicable Data Controller by sending an email to [email@example.com]. Please note that we may ask you to verify your identity before taking further action on your request.
Managing Your Information.
You may access and update some of your information through your Account settings. If you have chosen to connect your Account to a third-party application, like Google, Facebook, LinkedIn, etc. you can change your settings and remove permission for the Platform by changing your Account settings. You are responsible for keeping your Personal Information up-to-date.
Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete Personal Information concerning you (and which you cannot update yourself within your Account).
Access and Portability
In some jurisdictions, applicable law may entitle you to request copies of your Personal Information held by us. You may also be entitled to request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data Retention and Erasure
The Company generally retains your Personal Information for as long as is necessary for the performance of the contract between you, the educational institution and the Company and to comply with the Company’s legal obligations. If you no longer want the Company to use your information to provide the Platform to you, you can request that we erase your Personal Information and close your Account after prior approval from the educational institution. Please note that if you request the erasure of your Personal Information:
• We may retain some of your Personal Information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend an Account for fraud or safety reasons, we may retain certain information from that Account to prevent that User from opening a new Account in the future.
• We may retain and use your Personal Information to the extent necessary to comply with our legal obligations..
• Information you have shared with others (e.g., reviews, forum postings) may continue to be publicly visible on the Platform, even after your Account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
• Because we maintain the Platform to protect from accidental or malicious loss and destruction, residual copies of your Personal Information may not be removed from our backup systems for a limited period of time.
Withdrawing Consent and Restriction of Processing.
Where you have provided your consent to the processing of your additional Personal Information by the Company you may withdraw your consent at any time by changing your Account settings or by sending a communication to the Company specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your Personal Information, in particular where (i) you contest the accuracy of your Personal Information; (ii) the processing is unlawful and you oppose the erasure of your Personal Information; or (iii) we no longer need your Personal Information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims.
Objection to Processing
In some jurisdictions, applicable law may entitle you to require the Company not to process your Personal Information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing the Company will no longer process your Personal Information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.
You have the right to lodge complaints about the data processing activities carried out by the Company before the competent data protection authorities.
LINKS TO THRID-PARTY APPS AND WEBSITES
SECURITY OF PERSONAL INFORMATION
SHARING OF PERSONAL INFORMATION
Information, with your prior intimation, when we believe such release is appropriate to comply
with applicable law, enforce the Platform policies or User Terms, or for protecting our or others
rights, property or and/or for ensuring safety.